Payment and Cancellation Policy

1. Payment Policy at estaie

1.1 Payment Methods

estaie supports secure, multi-currency payment methods depending on the accommodation type, stay duration, and operator setup:

• Major Payment Cards: Visa, MasterCard, and American Express.
• Digital Wallets: Apple Pay and Google Pay.
• Regional BNPL & Flexible Installments: Tamara and verified installment partners where eligible.
• Direct Bank Transfer: Available for qualified corporate bookings and long-term stays upon request.

1.2 Upfront Transparency & All-Inclusive Rates

• All payment details and breakdown items are clearly itemized before confirming your booking.
• Displayed rates reflect all-inclusive extended stay living, covering rent, water, electricity (DEWA), high-speed Wi-Fi, and air conditioning.
• Local regulatory tourism fees (e.g., Dubai Tourism Dirham) and applicable VAT are calculated and displayed transparently in the stay breakdown prior to payment.

1.3 Fractional Deposits & Installment Terms

For extended stays exceeding 30 nights, fractional payment schedules allow you to pay the first month's lease upon reservation, with subsequent installments charged to your vaulted card on scheduled monthly dates.

1.4 Security Deposits

Where required by a property operator, a refundable security deposit is pre-authorized or charged prior to arrival. Security deposits are released or refunded following checkout inspection, subject to standard damage-free conditions.

2. Cancellation Policy & Terms

2.1 Free Cancellation

Many properties on estaie offer Free Cancellation if requested prior to the stated cutoff date (e.g., up to 14 or 30 days before check-in). If canceled within this free window:

• A 100% full refund of the amount paid is returned to your original payment method.
• No cancellation penalties or administrative fees apply.

2.2 Late Cancellation & Partial Fees

If a reservation is canceled after the free cancellation deadline has passed:

• Applicable cancellation fees will be deducted as specified in the property's rate plan terms (typically equivalent to the first 14 nights or 30 nights of the stay).
• The remaining balance, if any, is refunded in accordance with the operator's agreement.

2.3 Non-Refundable Bookings

Special discounted or promotional rate plans marked as Non-Refundable are strictly non-cancellable and non-modifiable. No refunds will be issued for such bookings.

2.4 No-Shows

If you do not arrive at the property on your scheduled check-in date without prior written notice to estaie, the booking will be treated as a no-show and no refund will be issued.

3. Refund Processing & Booking Modifications

3.1 How Refunds Are Processed

When a refund is approved under this policy:

• The refund is automatically credited back to the original payment method used during checkout.
• Processing timelines typically range from 5 to 14 business days, depending on the issuing bank and card network.
• estaie is not responsible for foreign exchange variations or bank-specific processing delays.

3.2 Booking Modifications

• Requests to modify dates, extend a stay, or change room categories are accommodated subject to property availability.
• Price adjustments will reflect current seasonal rates for the modified period.
• Modifications can be requested directly through your estaie account dashboard or via our Resident Support team.

3.3 Contact & Resident Assistance

For questions regarding an existing booking, refund status, or payment plan:

• Email: [email protected]
• WhatsApp Support: +971 4 331 6080
• Office: Executive Office 11, in5 Media, Dubai Production City, Dubai, United Arab Emirates

This policy is governed by the laws of the United Arab Emirates and was last updated in 2026.